HDFC Credit Card Customer Care Gurgaon

HDFC Credit Card Customer Care Gurgaon

HDFC credit cardholders can contact the HDFC credit card helpline listed below with questions or complaints.

1800-202-6161/ 1860-267-6161*

Process for Resolving Credit Card Disputes at HDFC Bank

Customers have the option to take their complaint to higher authorities if they are not happy with the answers provided at the first level. The steps for escalation are as follows:

• To register the complaint, complete the online form found on the website.
• If you’re not satisfied with the response, get in touch with the credit card dispute redressal officer via mail or phone. Every product has a designated officer assigned by the bank.
• 044-23625600 is the number to reach the grievance redressal officer who deals with credit card concerns. The officer is accessible from 9:30 am to 5:30 pm, Monday through Saturday.
• Here is the grievance redressal officer’s mailing address:
  [Address for Posting]

By regular post	By courier
Manger, HDFC Bank Cards Division, PO BOX # 8654 Thiruvanmiyur PO Chennai – 600 041	Manager, HDFC Bank Cards Division, # 8 Lattice Bridge Road, Thiruvanmiyur, Chennai – 600 041

Also Read: HSBC Credit Card Offers & Deals India

The customer may choose to escalate the issue to the Principal Nodal Officer (PNO) if the answers provided at the first two levels are not acceptable.